Delivery Information

We are a family owned and operated business.

Deliveries

The shipment of orders will be made in the territory of mainland Portugal, islands and Europe.

The delivery of the products will be made to the address indicated by the user when placing the order.

Delivery can be made at home or at any other address specified by the user.

The costs and delivery times will be communicated to the user when ordering. The user, when placing an order, is accepting the costs and delivery time.

Except in extraordinary circumstances, the products purchased will be delivered within 3 to 10 working days, counting from the date of order confirmation.

If, for any reason, it is not possible to meet the maximum delivery deadline indicated, BBB Lingerie e Bikinis will inform the user of this case and give them the option to maintain the order by establishing a new delivery date, or to cancel the purchase. , in which case you will be refunded the amount paid.

To follow up an order in progress, the user can contact the customer support service through the email address shop@bbb.pt

The delivery note and associated documents serve as proof of delivery of the product, namely the acceptance document of the receipt by the distribution company and the document signed by the recipient at the time of delivery.

Impossibility of Delivery

If the delivery attempt is not successful, BBB Lingerie e Bikinis will forward the order to the BBB Lingerie e Bikinis store closest to the address indicated and an email will be sent to inform.

Responsibility

After the delivery of the products, the responsibility of the same becomes the user who made the purchase, that is, from the moment he becomes the owner of those same products, any situation that happens to them will not be the responsibility of bbb.pt.

Returns & Returns

Items purchased at BBB Lingerie e Bikinis can be returned within a maximum period of 14 days from the date of receipt of the same, unless the contrary is stated in the details of the article.

To proceed with the return of an item, the user must request it in writing by filling in the return form indicating the article references and the reason for the return, proceeding to send it together with the product in question.

In cases of exchange and return, the articles must be sent by post, using a service that guarantees delivery by hand, addressed to:

BBB Lingerie & Bikinis

Avenida 5 de Outubro N30 Store 10

2560-270 Torres Vedras, Portugal

The transport costs arising from the return are borne by the user.

Only the return of new products is accepted, with a label and in the original undamaged, altered or damaged packaging. Articles with signs of use will not be accepted, nor will they be accepted outside the deadline for return. We do not accept returns for underwear, earrings and hair accessories.

If the return item does not meet the above conditions or is not accompanied by the respective return email duly completed, the customer will not be entitled to any refund and will be able to collect the product at a BBB Lingerie and Bikinis store within 30 days. days.

After examining the product, the user will be informed about the right or not to refund the amount by credit card.

Returns generate a credit in the value of returned items, which is attributed in the form of a credit card, and which can be used on any purchase on bbb.pt, without an expiration date.

Exchanges

BBB Lingerie e Bikinis changes the size and color of the same item.

In the event of a stockout of the desired size or color, the user can choose between exchanging for another reference or refunding the amount in a credit card.

When exchanging items for different references, when stock is available, the return costs are at the user's expense.

If the user wants to exchange an item for a different reference, he will be credited the value of the item in a credit card, and must then place a new order.

As soon as the item to be exchanged is received, together with the exchange email duly completed (with the reference to be returned and the new desired reference), an evaluation of the product is carried out. The exchange is processed within 7 business days and you will receive an email when the new product is shipped.

Exchanges of new products are only accepted, with label and in the original packaging, and within the 14-day deadline. The exchange of underwear, earrings and hair accessories, or articles with signs of having been used is not accepted.

Items such as underwear, socks, are classified as an "intimate item" under the law and cannot be returned after trying them on. For this reason, it is highly recommended to use and study the size tables before placing an order.

Defective products

Upon receipt of an article, if the user considers that it is not in accordance with the Terms and Conditions, he must contact us immediately by e-mail shop@bbb.pt or by phone +351 261 145 664 (during opening hours) Monday to Friday, between 10:00 and 19:00), informing us of the defect.

You can return the product, together with the return email, indicating the item's reference and the defect, requesting BBB Lingerie e Bikinis to send it through your carrier or through CTT with delivery on charge.

After the careful evaluation of the product in question, the user will receive by email, as soon as possible, a communication with the information about the replacement of the product by an equal one, or, if it is not possible due to stock out, the refund of the amount paid for the product in a credit card.

In case of replacement, the new product will be delivered within a maximum period of 30 days from the date of sending the email with the replacement information.

The amounts paid for defective products will be fully refunded, including shipping, in the form of a credit card, without an expiration date.

The credit card can be used in any purchase at BBB Lingerie e Bikinis.

All rights recognized by the law in force will be safeguarded.

  • Send email to - shop@bbb.pt

  • Enter: Name, mobile phone, order number, item ordered

  • Short description of the occurrence